Welcome to wffvslippers.com. These Terms of Service govern your access to and use of the website, as well as the purchase of shoes from Hong Kong Huanyu Tongda E‑commerce Limited. By using the website or placing an order, you agree to be bound by these terms. If you do not agree, you must not use the website or purchase any shoes. The company reserves the right to update these terms at any time. The current version is posted on wffvslippers.com. Your continued use constitutes acceptance of the updated terms.
You must be at least 18 years old to purchase shoes from the website. You agree to provide accurate, current, and complete information during the order process. You are responsible for maintaining the confidentiality of your account credentials. You must notify the company immediately of any unauthorized use of your account. The company is not liable for any loss arising from your failure to protect your account.
All orders are subject to acceptance by the company. The company may refuse or cancel any order for any reason. Prices for shoes are displayed at checkout in the applicable currency. Payment must be received in full before the order is shipped. The company accepts payment methods as shown at checkout. You are responsible for any taxes, duties, or fees imposed by your jurisdiction.
Shipping timelines and costs are provided at checkout. The company ships to addresses within the regions specified at checkout. Risk of loss and title for shoes pass to you upon delivery to the carrier. The company is not responsible for delays caused by carriers or customs authorities. You must provide a correct shipping address. The company is not liable for orders shipped to an incorrect address provided by you.
You have the right to return any purchased shoes within 14 days of receipt for any reason. This is a strict 14 days no-reason refund policy. To be eligible for a refund, the shoes must be unused, in their original packaging, and with all tags attached. You must initiate the return by contacting [email protected] within 14 days of receipt. The company will provide return instructions. You are responsible for return shipping costs unless the return is due to a damaged or defective item. After the company receives the returned shoes, the company will process your refund. Refund processing and arrival to your account takes at least 14 days. This means from the time the company receives the return, it may take 14 days or more for the funds to appear in your account. The company will notify you once the refund is initiated.
For refunds processed via PayPal, the refund will take at least 14 days to process and arrive in your PayPal account. Due to local laws, PayPal refunds in some regions may take up to 30 days. You acknowledge that the company is not responsible for delays caused by PayPal or local banking regulations. The company will provide a refund transaction ID when available.
If you receive shoes that are damaged or defective, you must submit a claim within exactly 7 days of receipt. Claims submitted after 7 days of receipt will not be accepted. To submit a claim, contact [email protected] with your order number and clear photographs of the damage or defect. The company will assess the claim and may offer a replacement or a refund. If a refund is approved, the refund processing time is at least 14 days as stated above. The company reserves the right to require return of the damaged or defective shoes before issuing a replacement or refund.
These Terms of Service and any dispute arising from your use of the website or purchase of shoes are governed by the laws of Hong Kong. Any legal action must be brought in the courts of Hong Kong. You agree to submit to the exclusive jurisdiction of those courts.
The company is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of shoes. The company’s total liability for any claim is limited to the amount you paid for the shoes. This limitation does not affect your statutory rights under Hong Kong law.
All content on the website, including text, images, logos, and software, is the property of the company or its licensors. You may not reproduce, distribute, modify, or create derivative works from any content without prior written permission from the company. You may not use any trademarks or service marks without the company’s written consent.
The company may terminate your access to the website and your account at any time for any reason. Upon termination, you must stop using the website. The company is not liable for any termination of your access. Provisions regarding refunds, governing law, and limitation of liability survive termination.
For questions about these Terms of Service, contact the company at [email protected], +852 4754 1510, or ROOM 1508, 15/F., OFFICE TOWER TWO,GRAND PLAZA, 625 NATHAN ROAD, MONG KOK, HONG KONG.
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